Frank Alarms Ltd and Frank Keys
At Frank Alarms Ltd and Frank Keys Ltd we are committed to maintaining the trust and confidence of our website visitors and customers by respecting, protecting and offering transparency regarding the data we gather and hold on you. The objective of this policy is to offer you an insight into how we collect and store your personal data that you have provided to us. We do not sell trade or rent our customer data under any circumstance.
We keep a limited amount of personal information, such as your name, home or business postal address, telephone and email. In addition we will keep a record of dates for renewals, service schedules and installation dates. Test certificates and engineers documentation is filed at our Head Office.
We use your information for delivery of service, installation of your alarm and administrative processes including credit control, reminders for works and general administration.
If you are utilising our monitoring service or a Frank’s Keys customer, your information relating to your account will be shared with an external monitoring centre (Southern Monitoring Services Ltd) you can view their terms and conditions by following this link
If you are an owner of the HomeControl+ Security system and cameras, your information will be shared with Pyronix. The PyronixCloud acts as the gateway between the Enforcer HomeControl+ Panel and the HomeControl+ app.
You can view their terms and conditions by following this link
Online Quote Questionnaire
We collect and process the following information about you: Your name, home address, telephone number, email address, current contract details.
We use your information for the following purpose:
We only use your information to provide you with a quote, this will be done either by telephone, house visit or verbally over the phone.
Our use of your information as described above is permitted by applicable privacy laws. Our processing of your personal data for providing you with a quote is based on the legal basis of (pre-) contract.
Frank Alarms Ltd and Frank Keys Ltd are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Frank Alarms Ltd and Frank Keys Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
DoubleClick DART Cookie
Retention of Your Information
We will keep your personal data to use it for the purposes listed in this notice. In some circumstances when you opt-out of marketing, we may supress your information so that we know not to contact you in the future.
When we no longer need your personal data, we will securely dispose of it in accordance with our Data Retention Policy.
You have a number of rights in relation to your personal data. You have the right to access your data, correct any mistakes in our files, the right to have your personal data erased and to restrict or object to processing. You also have the right to withdraw your consent, opt-out of receiving future marketing, and in some circumstances, you have the right to have your information transferred to you or a third party.
You can also lodge a complaint about our processing of your personal data to a Supervisory Authority: https://ico.org.uk
If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. Status of this legal notice
The Privacy Notice was updated in May 2018. We reserve the right to amend it from time to time.